Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a exchange or store credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packageing  

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial exchange are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange or store credit..
If you are approved, then your credit will be processed less postage, and a store credit in a voucher will be send by email, within a certain amount of days.


Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tramoresurfshop.com and send your item to: Tramore Surf Shop, The Pavilion, Lower Promenade, Tramore, Waterford, X91 YR94, Ireland

Shipping
To return your product, you should mail your product to: Tramore Surf Shop, The Pavilion, Lower Promenade, Tramore, Waterford, X91 YR94, Ireland

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your store credit .

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.