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Tramore Surf Shop
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Shipping & Returns

Shipping

We use Fastway Couriers to deliver all our orders. Shipping is €7.80 for all orders under €70, and free for orders over €70. You can track your order on www.fastway.ie with the tracking code included in your shipping confirmation email.

Return Policy

If you are not satisfied with the merchandise you have received, you may return the unused product(s) for store credit, exchange, or a full refund within 21 days of the purchase date less delivery charge.

Once we have received and approved your returned product(s), you can expect to receive a full refund to your credit card within 7 to 10 business days. Please allow up to 30 days for this refund to visible on your credit card statement.

Returns and exchanges are accepted for products that HAVE NOT BEEN OPENED, WORN, WASHED, ALTERED, VIEWED, or RIDDEN. Custom assembled complete skateboards cannot be returned, including skateboard decks that have grip tape applied to them.

Pre-assembled completes may be returned.

Skateboard decks that are broken by improper foot placement or misuse cannot be returned.

Manufacturer and workmanship defects, such as delaminating and warping, must be handled directly with the brand manufacturer.

Please note: Items designated as SALE are non returnable.

If a Skateboard or Deck is customized specially for you then it can't be returned.

We will deduct the cost of shipping from all returns.

When returning goods which were free postage over €70, the refund is less postage cost €4.95 which we had originally paid.

Return Instructions

To return an item for store credit, exchange, or full refund, please email or call 051 391011for Return Authorization and Return instructions.

In order to serve you in the fastest, most efficient manner, please provide us with a copy of your invoice or your Billing Name, Order Number, Returned Item Description along with your reason for returning the product. Ship the item(s) back per the return instructions you receive.

Returns are processed within 72 hours after we receive the returned products.

Shipping charges are non refundable.

Shipping Item back to us

To send an item back to us please ensure it is packaged suitably for the return and is sent by registered post or courier. Please send the package to:

Unit 5/6 The Pavilion, Tramore, Waterford, Ireland.

Please include you original order number with the return.